FAQ's
Lash Extensions
How often should I get my lashes filled?
Fills should be booked every 2-3 weeks. Please note that anything after 3 weeks is considered a full set and will be charged as one.
How often should I wash my lashes?
You should wash your lashes every single day using a lash safe shampoo. Please do not use baby shampoo on your lashes.
How should I prep for my lash extension appointment?
Please arrive with a clean face (no mascara or makeup), wear comfy clothes, bring headphones if you'd like to listen to something of your own, avoid caffeine, silent your phone, and use the restroom before we start.
Will lash extensions ruin my natural lashes?
No, this is a common misconception. As long as the lash extensions are applied properly there will be no damage to your natural lashes. However, if you do not follow proper aftercare or tug / pull at your extensions it could cause damage to your natural lashes.
How should I care for my lash extensions?
Wash your lashes daily using a lash extension safe shampoo. (You can purchase some from us if you don't have any.)
Avoid direct heat and open flames.
Wash your lashes after crying and swimming.
Do not pull, tug, or play will your lashes.
Book regular fills, every 2-3 weeks is recommended.
Avoid sleeping on your face and use a silk pillow case if possible.
Why do I need to get my lash extensions filled every 2-3 weeks?
Fills are necessary to maintain the longevity of your lash extensions. We naturally shed hair including our lashes daily and our lashes are constantly growing. When you come in for a fill we remove any outgrown lashes and replace them with new lash extensions, making them look as good as new.
Booking
How do I book an appointment?
To book an appointment please use our booking link below.
Why do I need to input my card information to book an appointment?
All appointments require a card on file in order to book in the event of a late cancel or no-show.
We cannot see your card information and will not charge your card unless you no-show or cancel less than 48 hours in advance.
Our cancelation and no-show fee is 50% of the total service(s) booked.
Do you accept walk-ins?
No, we are a by appointment only establishment.
Booking an appointment ahead of time guarantees there's a spot exclusively for you on my calendar.
Policies
Cancelations / Reschedules / No-Shows / Late Arrivals
The time you book is exclusively reserved for you. If you are needing to cancel or reschedule your appointment, we ask that you give us at least a 48 hour notice so that we can try to fill that time with another client.
If you are unable to give us at least a 48 hours notice you will be charged 50% of the total service(s) booked.
No-shows or missed appointments will be charged 50% of the total service(s) booked.
If you are more than 15 minutes late and your service provider has expressed they are unable to get you in due to your tardiness, your appointment will be canceled and you will be charged 50% of the total service(s) booked.
Additional Guests & Children
For insurance purposes we do not allow additional guests or children in the treatment room or waiting area.
Refunds
Refunds will not be granted for any services rendered.
When should I arrive to my appointment?
Please refrain from arriving more than 5 minutes before your appointment starts unless otherwise asked.
Waivers
When you arrive for your appointment, you may be asked to fill out waivers. When doing so please be honest and know that any information disclosed will remain confidential. A new waiver may need to be filled out if its been more than 3 months since your last visit.
Declined Cards
If your card declines when being charged a cancelation / reschedule or no-show fee, you will be banned from booking future appointments until the outstanding balance is paid.